1. Introduction and Data Controller
This Privacy Policy explains how Getcovery Ltd ("Getcovery", "we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you use our vehicle recovery and transport platform, including our website at getcovery.com, our mobile applications, and any related services (collectively, the "Platform").
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and the Data (Use and Access) Act 2025.
Data Controller:
Getcovery Ltd
Company Number: [to be added upon registration]
Registered Address: Unit 5, 399-405 Oxford Street, Office 195, London W1C 2BU
Email: privacy@getcovery.com
Data Protection Contact: dpo@getcovery.com
If you have any questions about this Privacy Policy or our data practices, please contact us at the addresses above.
2. Personal Data We Collect
We collect different categories of personal data depending on how you interact with our Platform. We only collect data that is necessary for the purposes described in this Policy.
2.1 Data You Provide Directly
| Category | Data Elements | When Collected |
|---|---|---|
| Identity Data | Full name | Registration, booking, partner application |
| Contact Data | Email address, telephone number | Registration, booking, partner application, business inquiry |
| Address Data | Pickup and dropoff addresses, company address | Booking creation, business registration |
| Vehicle Data | Vehicle registration number (VRM), make, model, year, body type, gearbox type, vehicle condition | Booking creation (VRM lookup is optional) |
| Visual Data | Vehicle condition photographs | During booking (optional pre-collection, mandatory at pickup and delivery) |
| Account Data | Email address, password (hashed) | Account registration |
| Payment Data | Payment method selection (full or deposit). Card details are collected and processed directly by Stripe and never reach our servers. | Booking payment |
| Business Data | Company name, Companies House number, VAT number, fleet size, vehicle types, coverage area, insurance details | Partner application, B2B customer registration |
| Communication Data | Chat messages, booking notes, location notes | In-app chat between customer and driver, booking creation |
| Feedback Data | Star rating (1-5), review tags, tip amount | Post-delivery rating |
2.2 Data We Collect Automatically
| Category | Data Elements | Purpose |
|---|---|---|
| Location Data (Drivers) | Real-time GPS coordinates during active jobs | Job dispatch, live tracking for customers, safety |
| Location Data (Customers) | Pickup and dropoff coordinates | Route calculation and service delivery |
| Device Data | IP address, browser type, operating system | Security, rate limiting, fraud prevention |
| Usage Data | Pages visited, features used, booking flow progress | Service improvement |
| Session Data | Authentication tokens (in secure cookies) | Maintaining your logged-in session |
2.3 Data We Receive from Third Parties
| Source | Data | Purpose |
|---|---|---|
| DVLA Vehicle Enquiry Service | Vehicle make, colour, fuel type, date of first registration, tax and MOT status | Auto-populating vehicle details during booking to reduce manual entry |
| MOT History API | Vehicle model, MOT history | Enriching vehicle data for accurate service matching |
| Google Maps Platform | Geocoded addresses, route distances, estimated journey times | Route calculation and pricing |
| Stripe | Payment confirmation, card brand and last 4 digits (for display purposes only) | Payment processing confirmation and receipt generation |
2.4 Data We Do NOT Collect
- We do not store payment card numbers, CVVs, or full card details. All payment processing is handled directly by Stripe.
- We do not use any analytics tracking cookies or advertising cookies.
- We do not collect biometric data.
- We do not process special category data (health, religion, political opinions, etc.) unless you voluntarily provide it in free-text fields such as booking notes.
3. Lawful Basis for Processing
Under UK GDPR Article 6, we process your personal data only where we have a valid lawful basis. The table below sets out the lawful basis for each processing activity.
| Processing Activity | Lawful Basis | Explanation |
|---|---|---|
| Creating and fulfilling bookings | Contract (Article 6(1)(b)) | Processing is necessary to perform the vehicle recovery or transport service you have requested. |
| Processing payments | Contract (Article 6(1)(b)) | Payment processing is integral to delivering our service. |
| Sending booking confirmations, status updates, and receipts | Contract (Article 6(1)(b)) | Transactional communications are necessary for service delivery. |
| Real-time GPS tracking of drivers during active jobs | Legitimate Interest (Article 6(1)(f)) | Enables customers to track their vehicle and ensures driver safety. Drivers are informed of tracking in their onboarding. |
| Driver identity and document verification | Legal Obligation (Article 6(1)(c)) | Road haulage and transport operators must verify driver licensing and insurance under UK law. |
| Generating invoices and financial records | Legal Obligation (Article 6(1)(c)) | HMRC requires retention of financial records for a minimum of 6 years. |
| Rate limiting and fraud prevention | Legitimate Interest (Article 6(1)(f)) | Protecting the Platform and its users from abuse, automated attacks, and fraudulent bookings. |
| Vehicle lookup via DVLA/MOT | Legitimate Interest (Article 6(1)(f)) | Reducing manual data entry for customers and ensuring accurate service matching. Registration numbers are not stored beyond the booking. |
| Sending marketing communications | Consent (Article 6(1)(a)) | We will only send promotional messages where you have given explicit opt-in consent via a clear, affirmative opt-in checkbox (not pre-ticked). You may withdraw consent at any time by clicking the unsubscribe link included in every marketing email, or by contacting us at dpo@getcovery.com. We comply with PECR Regulation 22 for email marketing and Regulation 23 for any future SMS marketing — we will never send unsolicited marketing messages without prior consent. |
| Responding to legal claims or regulatory requests | Legal Obligation (Article 6(1)(c)) | Compliance with court orders, regulatory investigations, or statutory obligations. |
4. How We Use Your Data
We use your personal data for the following purposes:
- Service Delivery: Creating bookings, matching you with a recovery or transport driver, calculating quotes, processing payments, providing real-time tracking, facilitating in-app communication between you and your driver, and generating receipts.
- Account Management: Creating and maintaining your account, authenticating your identity, managing your booking history, and saving booking drafts so you can resume incomplete bookings.
- Safety and Security: Verifying driver credentials, monitoring platform usage for fraudulent or abusive behaviour, enforcing rate limits, and maintaining audit logs for security incidents.
- Communication: Sending booking confirmations, driver assignment notifications, delivery completion notifications, and push notifications related to your bookings via email and in-app notifications.
- Legal Compliance: Maintaining financial records as required by HMRC, responding to data subject access requests, and complying with law enforcement or regulatory obligations.
- Platform Improvement: Analysing anonymised and aggregated usage patterns to improve our service, fix technical issues, and develop new features. We do not use your personal data for profiling or automated decision-making that produces legal effects.
5. Data Sharing and Third-Party Processors
We share your personal data only where necessary to deliver our service, and only with the categories of recipients described below. We do not sell your personal data to any third party.
5.1 Service Delivery Partners
- Recovery and Transport Drivers: When you create a booking, the assigned driver receives your name (masked to initials until job acceptance for privacy), pickup and dropoff addresses, vehicle details, and contact telephone number (visible only after driver assignment). Drivers are independent operators or employees of partner companies, not Getcovery employees.
- Partner Companies: If you book through a business account, your company administrator can view booking details associated with your company.
- Driver information shown to you (and to drivers: what customers see about you): Once a driver is assigned to a booking, the customer authorised to view that booking sees the driver's full name, the recovery vehicle assigned to that job (type, make and model, and registration plate), and the name of the partner company performing the work. This is necessary to perform the transport contract and to let you safely identify who is collecting your vehicle. During live tracking the driver's surname is shown only as an initial. Drivers' contact details, home address, photographs, ratings and location history are never disclosed through the booking details screen.
5.2 Technology Service Providers (Data Processors)
We use the following third-party service providers who process data on our behalf under Data Processing Agreements (DPAs):
| Provider | Purpose | Data Processed | Location |
|---|---|---|---|
| Supabase Inc. | Database hosting, user authentication, file storage, real-time event delivery | All Platform data including user accounts, bookings, vehicle photos, chat messages | EU-West (London, United Kingdom) |
| Stripe Inc. | Payment processing, authorisation holds, driver payouts via Stripe Connect | Payment amounts, card brand and last 4 digits, booking reference. Full card details are processed by Stripe directly and never enter our systems. | Global (US headquarters; GDPR-compliant under Standard Contractual Clauses) |
| Google LLC (Google Maps Platform) | Address geocoding, route calculation, distance and ETA estimation, map display, address autocomplete | Pickup and dropoff addresses, GPS coordinates for map display | Global (US headquarters; UK adequacy decision and Standard Contractual Clauses) |
| Resend Inc. | Transactional email delivery | Recipient email address, email content (booking confirmations, verification emails, invitation links) | United States (Standard Contractual Clauses) |
| Google LLC (Firebase Cloud Messaging) | Push notifications to mobile applications | Device tokens, notification content (booking status updates, chat message alerts) | Global (US headquarters; Standard Contractual Clauses) |
| Upstash Inc. | Distributed rate limiting for API endpoints | IP addresses (stored ephemerally in sliding windows, typically for seconds to minutes, then automatically deleted) | Global (Standard Contractual Clauses) |
| Vercel Inc. | Website hosting and content delivery | HTTP request metadata (IP address, user agent) for serving web pages | Global with edge locations (Standard Contractual Clauses) |
| Fly.io Inc. | Backend API hosting | All API request data in transit (processed in memory, not persisted by Fly.io) | London, United Kingdom (lhr region) |
5.3 Government and Regulatory Bodies
- DVLA (Driver and Vehicle Licensing Agency): We query the DVLA Vehicle Enquiry Service to look up vehicle details by registration number. The DVLA is a data controller in its own right.
- HMRC: We retain financial records (invoices, payment amounts) for the statutory period of 6 years as required by UK tax law.
- Law Enforcement: We may disclose personal data if required by law, court order, or to protect the rights, property, or safety of our users or the public.
5.4 International Data Transfers
Our primary database is hosted in London, United Kingdom, ensuring that the majority of your data remains within the UK. However, some of our third-party service providers process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place:
- UK Adequacy Decisions: Where the UK Government has determined that a country provides an adequate level of data protection.
- Standard Contractual Clauses (SCCs):We use International Data Transfer Agreements (IDTAs) or the UK Addendum to the EU Standard Contractual Clauses, as approved by the Information Commissioner's Office (ICO).
- Supplementary Measures: Where necessary, we implement additional technical measures such as encryption in transit (TLS 1.3) and access controls to protect your data during transfer.
You may request a copy of the relevant safeguards by contacting us at dpo@getcovery.com.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The table below sets out our retention periods.
| Data Category | Retention Period | Legal Basis / Rationale |
|---|---|---|
| Completed booking records | 6 years from completion | Contract limitation period under the Limitation Act 1980; HMRC financial record requirements |
| Financial records (invoices, payments) | 6 years from transaction | HMRC statutory requirement |
| Driver live location (customer tracking) | Cleared when the tracking connection ends | Contract — shown only while a job is active. No history of a driver's movements is kept. |
| Planned route line for a booking | 7 days after cancellation / 30 days after completion or delivery | Operational display only. Automatically removed by scheduled database cleanup. |
| Booking trace events | 90 days | Legitimate interest (support and diagnostics). Automatically deleted by scheduled database cleanup. |
| Photo capture coordinates | 90 days from capture | Data minimisation — location is removed from condition photos while the photos themselves are retained. |
| Vehicle condition photographs | 6 years | Evidence for dispute resolution, matching the retention of the booking records they belong to. |
| Chat messages | 90 days from booking completion | Evidence for dispute resolution. Automatically deleted by scheduled database cleanup with associated file attachments. |
| Booking drafts (incomplete bookings) | 7 days from last update | Legitimate interest (user convenience). Automatically deleted by scheduled database cleanup every 6 hours. |
| Rate limiting data (IP addresses) | Seconds to minutes | Automatically expired by sliding window algorithm. No permanent storage. |
| Account data | Until account deletion | You may request deletion at any time. See Section 7 (Your Rights). |
| Partner verification and driver documents | Partnership duration + 6 years | Defence of legal claims and B2B audit. Drivers and partner companies are independent operators, not Getcovery employees. |
When data reaches the end of its retention period, it is either securely deleted or anonymised so that it can no longer be associated with you.
7. Your Rights Under UK GDPR
You have the following rights in relation to your personal data. These rights are not absolute and may be subject to certain conditions and exemptions as set out in the UK GDPR and Data Protection Act 2018.
| Right | Description | How to Exercise |
|---|---|---|
| Right of Access (Article 15) | You have the right to obtain confirmation of whether we process your personal data, and to request a copy of that data. | Email dpo@getcovery.com with the subject line "Data Subject Access Request". |
| Right to Rectification (Article 16) | You have the right to request correction of inaccurate personal data, or completion of incomplete data. | Update your details in your account settings, or email dpo@getcovery.com. |
| Right to Erasure (Article 17) | You have the right to request deletion of your personal data where it is no longer necessary, or where you withdraw consent. | Use the "Delete Account" feature in your account settings, use the public account deletion page, or email dpo@getcovery.com. Note: we may retain certain data where we have a legal obligation (e.g., financial records for HMRC). |
| Right to Restrict Processing (Article 18) | You have the right to request that we limit how we use your data in certain circumstances. | Email dpo@getcovery.com. |
| Right to Data Portability (Article 20) | You have the right to receive your personal data in a structured, commonly used, machine-readable format (JSON or CSV). | Email dpo@getcovery.com with the subject line "Data Portability Request". |
| Right to Object (Article 21) | You have the right to object to processing based on legitimate interest, including for direct marketing purposes. | Email dpo@getcovery.com, or use the unsubscribe link in any marketing email. |
| Rights related to Automated Decision-Making (Article 22) | You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. | We do not use automated decision-making that produces legal or similarly significant effects on you. Our pricing is algorithmically calculated based on objective factors (distance, vehicle type, and service tier), but this does not constitute a decision with legal or significant effect because: (a) you are shown the price before booking and can choose not to proceed, (b) you may request an auction where multiple drivers offer competing prices, and (c) you can contact our support team to discuss pricing. A human driver always decides whether to accept a job. |
We will respond to all valid requests without undue delay and in any event within one calendar month of receipt. In exceptional circumstances, we may extend this by a further two months, in which case we will inform you of the extension and the reasons for it.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 (HTTPS). WebSocket connections for real-time tracking are also encrypted.
- Encryption at Rest: Our database is hosted on Supabase with encryption at rest enabled by default.
- Access Controls:We use Row-Level Security (RLS) policies in our database to ensure that users can only access data they are authorised to see. Multi-tenancy isolation prevents partner companies from accessing each other's data.
- Authentication Security: Passwords are hashed using industry-standard algorithms. Authentication sessions use secure, httpOnly cookies that cannot be accessed by JavaScript.
- Payment Security:We never store, process, or have access to your full payment card details. All card data is handled directly by Stripe, which is certified to PCI DSS Level 1 — the highest level of payment security certification.
- Rate Limiting: All public-facing API endpoints are protected by distributed rate limiting to prevent brute force attacks and abuse.
- Content Security Policy: Our website implements a strict Content Security Policy (CSP) with 11 directives to prevent cross-site scripting (XSS) and other injection attacks. CSP violations are reported and monitored.
- PII Masking: Customer phone numbers are masked (hidden) from drivers until a job is accepted, preventing misuse of personal contact details.
- Audit Logging: All sensitive operations are logged for security monitoring. Logs are subject to PII sanitisation to prevent accidental exposure of personal data in log files.
- GDPR Automated Cleanup: Scheduled database tasks automatically remove expired data (photo capture coordinates after 90 days, chat messages after 90 days, planned route lines after 7 to 30 days, booking drafts after 7 days) in accordance with our retention schedule.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. If you become aware of any security vulnerability, please report it to security@getcovery.com.
10. Data Security Breach Notification
In the event of a personal data breach, we will comply with our obligations under UK GDPR Articles 33 and 34.
10.1 Notification to the ICO (Article 33)
Where a personal data breach is likely to result in a risk to the rights and freedoms of individuals, we will notify the Information Commissioner's Office (ICO) without undue delay and, where feasible, within 72 hours of becoming aware of the breach. Our notification will include:
- The nature of the breach, including the categories and approximate number of individuals and personal data records affected.
- The name and contact details of our Data Protection Contact (dpo@getcovery.com).
- The likely consequences of the breach.
- The measures taken or proposed to address the breach, including measures to mitigate its possible adverse effects.
10.2 Notification to Affected Individuals (Article 34)
Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you directly without undue delay. Our notification will:
- Describe, in clear and plain language, the nature of the breach.
- Explain the likely consequences and the measures we have taken to address the breach.
- Provide the contact details of our Data Protection Contact for further information.
- Advise you on steps you can take to protect yourself (e.g., changing passwords, monitoring for suspicious activity).
10.3 Breach Reporting
If you believe your personal data has been compromised or you have discovered a security vulnerability on our Platform, please report it immediately to security@getcovery.com. We take all reports seriously and will investigate promptly.
11. Children's Privacy
Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us at dpo@getcovery.com and we will take steps to delete such data.
12. GPS Tracking and Location Data
GPS tracking is a core part of our service. This section provides full transparency about how we handle location data.
12.1 Customer Location Data
- We collect your pickup and dropoff addresses when you create a booking. These addresses are sent to Google Maps for route calculation and distance estimation.
- During an active booking, you can see the real-time location of your assigned driver on an interactive map. This location data is transmitted via encrypted WebSocket connections.
- We do not track your personal device location unless you explicitly grant location permission to use the "current location" feature during booking.
12.2 Driver Location Data
- Drivers' GPS coordinates are collected in real-time during active jobs only (from job acceptance to delivery completion).
- GPS data is transmitted every 5 seconds via encrypted WebSocket connections and temporarily cached for display to the customer.
- The driver's live location is cleared from our database when the tracking connection ends — we do not keep a continuous history of a driver's movements. Location data tied to a specific job is kept only as long as it is needed: the planned route line for 7 days after a cancelled booking and 30 days after a completed or delivered one, booking trace events for 90 days for support and diagnostics, and the coordinates recorded with condition photos for 90 days, after which they are removed from the photos. All of these are removed automatically by scheduled cleanups.
- Drivers are fully informed of GPS tracking requirements during onboarding and must consent before using the Platform.
- We do not perform speed analysis, route analysis, or driver surveillance. Location data is used solely for job dispatch, customer tracking, and safety.
- What customers see about drivers during live tracking: the driver's first name and surname initial, profile photo, average rating, vehicle details (type, make, model, colour and registration plate), photos of the recovery vehicle and its on-board equipment, and the driver's live location while the job is active. Drivers' full surname, telephone number, email address and home address are never shown to customers during tracking.
12.3 Public Tracking Links
Customers may generate a public tracking link to share their booking's live tracking status with third parties (e.g., a friend or family member waiting at the dropoff location). These links:
- Expire after 24 hours and are automatically cleaned up.
- Show the driver's current location, estimated arrival time, booking status, the driver's first name and surname initial, profile photo, and vehicle details (type, make, model, colour and registration plate) — a reduced view compared to the customer's own tracking screen, with no driver rating shown.
- Do not display the dropoff address (data minimisation).
- Do not require the recipient to create an account.
- Are accessible via a token-based URL — no authentication cookies are set for link recipients.
13. Account Deletion
You can request deletion of your account at any time:
- Mobile App Users:Navigate to your profile or settings screen and select "Delete Account". Your account deletion request will be submitted through the shared Getcovery customer account deletion flow.
- Web Users:Sign in, open Account, and use the "Delete Account" danger-zone request flow.
- After uninstall: Use getcovery.com/delete-account or email dpo@getcovery.comwith the subject line "Getcovery Account Deletion Request".
We accept deletion requests even where active bookings, payments, disputes, or legal retention checks mean hard deletion cannot happen immediately. We will handle requests without undue delay and within one calendar month. When erasure is permitted, we will:
- Permanently delete your user account and authentication credentials.
- Delete your profile data (name, email, phone number).
- Delete your booking drafts.
- Retain completed booking records and financial records for 6 years as required by law (HMRC statutory obligation). These records will be anonymised where possible.
- Revoke any third-party authentication tokens (e.g., Apple Sign In token revocation).
Account deletion is irreversible. If you wish to use our Platform again after deletion, you will need to create a new account.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this Policy.
- Notify you by email (if you have an account) or by a prominent notice on our website.
- Where required by law, obtain your consent before applying changes that affect how we process your data.
We encourage you to review this Policy periodically to stay informed about how we protect your data.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Getcovery Ltd
Unit 5, 399-405 Oxford Street, Office 195, London W1C 2BU
Email: privacy@getcovery.com
Data Protection Contact: dpo@getcovery.com
Website: getcovery.com
For complaints about our data handling, please contact us first so we have the opportunity to resolve the issue. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
16. Customer Account Auto-Creation
When you complete a booking and pay, we automatically create a Getcovery customer account using the name, email address, and phone number you provide on the checkout page. The account links your booking history, lets you track your driver in real time, and gives you a single place to manage your data.
16.1 Lawful Basis
Our lawful basis for creating this account is UK GDPR Article 6(1)(b) (performance of a contract). The account is necessary to deliver the recovery service you have paid for — it allows us to send you booking updates, give you access to live tracking, store proof-of-delivery photos, and provide a receipt and dispute channel. Because the lawful basis is contract (not consent or legitimate interests), the account creation does not require a separate opt-in.
16.2 Magic Link Sign-In
We do not set a password for your auto-created account. Instead, we email you a one-time magic linkafter your booking payment is confirmed. Clicking the magic link signs you in to your account so you can view the booking, see your driver's location, and download your receipt. Subsequent sign-ins also use a magic link requested from our login page.
Magic-link emails are sent through Resend Inc. (United States), our transactional email processor. Transfers to Resend are covered by the UK Standard Contractual Clauses included in our Data Processing Agreement. Magic-link tokens are stored only as cryptographic hashes, expire shortly after issue, and are deleted automatically once used. See Section 5.2 for the full processor list.
16.3 Data We Use to Create the Account
We use only the information you have already provided to make the booking. No additional fields are collected for account creation.
- Full name (used as the display name on your account)
- Email address (used as your account identifier and for the magic link)
- Telephone number (used by your driver during the booking)
If an account already exists at the email address you provide, we do not create a duplicate. Instead we attach the new booking to your existing account and send a confirmation email letting you know.
16.4 Your Rights Over the Auto-Created Account
The full data subject rights described in Section 7 apply to your auto-created account from the moment it is created. In particular:
- Access & rectification: you can sign in via magic link to view and edit your name and phone number, or email support@getcovery.com to request a copy of your data.
- Erasure: you can request deletion of your account and associated personal data at any time through the authenticated Delete Account flow, the public account deletion page, or by emailing support@getcovery.com. We will delete or anonymise your profile, magic-link tokens, and authentication record where erasure is permitted. Completed booking and financial records are retained for 6 years for HMRC compliance as described in Section 6.
- Objection or complaint:if you do not wish to have an account, contact us at the address above and we will process your erasure request and delete or anonymise data where permitted, subject to lawful retention obligations. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
16.5 How to Remove Your Auto-Created Account
You can request removal of an auto-created account at any time by signing in and selecting "Delete Account", using getcovery.com/delete-account, or emailing support@getcovery.comwith the subject line "Getcovery Account Deletion Request". We will handle your request without undue delay and within one calendar month, in line with UK GDPR Article 12.